FAQ

What does being “Your MWR photographer” mean?

 

MWR stands for the Department of Family Morale, Welfare and Recreation. Our studio is contracted by MWR and in return a portion of all sales help support our local Military community. Please go to www.benningmwr.com to view everything Fort Benning’s MWR provides our community.

 

How can I locate my Soldier's Photos?

(1) Click on "VIEW MY SOLDIER'S PHOTOS"

(2) Select "BASIC GRADUATIONS"

(3) Scroll to locate your Soldier's unit album. The album will be named with the Soldier's graduating unit and date. (I.e. F 2-58 (03-04-2016)

(4) Click on the album name to open up the album. Once you are in the album scroll through the pages to locate your Soldier's photos by image number.

**Please note: You will NOT be able to locate your Soldier by his last name.

If you need additional assistance as always please feel free to email ( order@soldier-photos.com) or call (706-685-2222) our office. Our hours of operation are M-F 9AM-2PM eastern time. If you are not able to get through please leave a message and we will return your call at our earliest convenience.

 

 How can I purchase my Soldier’s photos after the album has expired?

 

Please email order@soldier-photos.com with your Soldier’s unit (Company and Battalion), graduation date and image number. We will load your image back to the website for 14 days, so can make your purchase at your convenience. If you would prefer you may call our office Monday – Friday 9 am – 2pm eastern time as well.

 

How long will it take for my order to be produced and received?

 

We strive for every package to leave our office within 3 business days after the initial purchase is made. All packages are shipped through the United States Postal Service (USPS); each package usually takes 7-14 business days to be received by our customers, but can vary depending on your local USPS location. You may also call our office to obtain an update on your order or tracking number if available. USPS does not provide tracking numbers for all packages; if a tracking number is available to us we would love to provide that information to you.

 

Cancellation & Return Policy

We are honored to provide professional portrait services for soldiers and their family and we want you to be satisfied with anything you purchase from us. We will always do our best to take care of customers and will deal with you fairly and reasonably and hope you will be fair and reasonable with us as well.

If your order has a manufacturing defect or was produced incorrectly, it can be returned anytime within the first year of purchase for replacement or a full refund. Your order can also be changed or cancelled for any reason as long as we have not already produced it.

Please note that everything produced by Soldier Photos is custom built to your specifications with your soldier’s image and information. Once your order is produced, it cannot be used for anyone else. Also, Soldier Photos will begin production on an order very quickly upon receipt of the order so please contact us immediately if you want to cancel or make any changes to your order.

If Soldier Photos has accurately produced your order, but you are unhappy with your purchase for any reason, you can still return it. Upon receipt of the returned order, you will be credited for the cost of the item(s) and applicable taxes, less shipping costs and a cancellation fee of $25.

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Soldier Photos cannot be responsible for packages lost in transit without proof of tracking.

 

Upon receipt of the returned item, Soldier Photos will process your refund within three business days to the same credit or debit card you used for the original purchase. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

What can I do if I received my order and it had an error?

 

We strive to ship out every purchase perfectly; however, if you have any concerns please call us in our office Monday – Friday 9 am to 2 pm eastern time at 706-685-2222. This is the best and quickest form of communication; however, you can also email us at order@soldier-photos.com and we will respond as soon as possible.

 

My Soldier will be graduating soon and we want to have family pictures made while in town. How can I book these photos and what are the prices?

 

Family photos can be taken after any family day, Turning Blue Ceremony or Graduation. These photos do not necessarily have to be booked before hand; however, you can call to confirm your date and time while being provided additional information. There is not a setting fee to have photos taken; prices depend solely on how many photos or packages you would like to purchase. Please call our office at 706-685-2222 Monday – Friday 9 am – 2 pm for additional information.

 

How do I know if my Soldier purchased while taking his photos?

 

We do not sell Graduation photos to the Soldier’s while taking the photos or anytime before their Turning Blue Ceremony, IET lunch/dinner or family day. These events will be the very first time the photos will be seen or purchased by the public.

 

I purchased photos and/or items during my Soldier’s Turning Blue Ceremony, IET lunch/dinner or family day; however, we left and forgot to pick up my order. What do I need to do so I can receive my order?

 

Please call us in our office to pay for and arrange shipping, Monday – Friday 9 am – 2 pm eastern time at 706-685-2222. Our prices do not include shipping as we strive to have every order available for next day pick up.

 

I have tried to view the website on my phone or tablet and I cannot see or open the albums and photos. How can I purchase these photos?

 

Unfortunately our website is not equipped for mobile devices please view our website on a computer to obtain better results. If you have any further questions please call us in our office Monday – Friday 9 am – 2 pm eastern time at 706-685-2222. We will be glad to help you navigate the website.